PRIVACY POLICY

VNPLEAFS Cannabis Delivery (“VNPLEAFS”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit vnpleafs.com or place an order with us. By using our website or services, you agree to the practices described in this policy.

1. Information We Collect

We collect information you provide directly to us when you:

• Place an order (name, delivery address, phone number, email address)
• Create an account (name, email address, password)
• Contact us via phone, email, or our contact form
• Subscribe to promotional communications

We also automatically collect certain technical information when you visit our site, including IP address, browser type, pages visited, and time spent on pages. This is collected via standard server logs and analytics tools.

2. How We Use Your Information

• To process and fulfil your cannabis delivery orders
• To confirm your age (19+ requirement under Ontario law)
• To communicate order status, ETAs, and delivery updates
• To respond to your inquiries and support requests
• To send promotional offers if you have opted in (you can unsubscribe at any time)
• To improve our website, products, and services
• To comply with applicable laws and regulations

3. Age Verification

Ontario law requires that cannabis purchasers be 19 years of age or older. We verify age at the time of delivery by requiring valid government-issued photo ID. We do not store copies of your ID. We will refuse delivery to anyone who cannot produce valid ID proving they are 19+.

4. Sharing Your Information

We do not sell your personal information. We may share your information with:

• Delivery drivers — name, address, and phone number to complete your delivery
• Payment processors — to facilitate e-Transfer payments (we do not store payment credentials)
• Service providers — third-party tools that help us operate our website (e.g., Supabase for data storage, Vercel for hosting)
• Law enforcement — when required by law or to protect the safety of our customers or staff

5. Data Retention

We retain your order history and account information for as long as your account is active or as required to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account and associated data at any time by contacting us.

6. Cookies

Our website uses cookies and similar technologies to maintain your session, remember your cart, and analyse traffic. Essential cookies are required for the site to function. You can disable non-essential cookies in your browser settings, though some features may not work as expected.

7. Your Rights (PIPEDA)

Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Withdraw consent to the collection or use of your information (subject to legal or contractual restrictions)
• Request deletion of your account and personal data

To exercise any of these rights, contact us at vnpleafs@gmail.com.

8. Security

We implement industry-standard security measures including HTTPS encryption, access controls, and secure database storage to protect your personal information. No transmission over the internet is 100% secure, however, and we cannot guarantee absolute security.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your personal information, please reach out: